Shipping Update 16 April 2020

Dear Customers,
 
With COVID-19 lockdown alert level changes coming, we are seeing a huge increase in the packages sent across the nation, our shipping partner Post Haste have updated their service standard as detailed in the message below:
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As essential supplier of services through the COVID-19 Level 4 government lockdown across New Zealand, Post Haste Couriers have continued to operate and deliver freight on behalf of businesses that are open to trade as designated by the government.
 
Our delivery priority in order of importance through the lockdown has been, and will continue to be, medical, pharmaceutical and educational. All other freight will be delivered as and when resource and time allows. 
 
Staffing and courier levels across the country are not at full strength, as a significant number of our people have elected to take self-isolation through the lockdown. As such we will take additional time to deliver the volume of freight that we are receiving that is not considered top priority and as a consequence response to queries will also be delayed. 
 
With this in mind please allow up to 4-5 days delivery time for goods being delivered to residential addresses. We will do all we can to minimise any delays from the date of dispatch. 
 
Thank you for your patience and understanding as we are doing all we can to manage what are challenging times, we will do all we can to assist in any way possible. We would also respectfully ask that you refrain from ringing our call centres to ascertain an update on a delivery, as we are operating with skeleton staff and we need to manage our priority customers in the first instance. 
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Our experience so far during lockdown after we dispatch are as follows:
Auckland: 2-3 working days
North Island: 3-5 working days
South Island: 4-5 working days
Rural Delivery: This depends on the local rural delivery agent, but do expect additional time for delivery.

We'd like to ask you to plan ahead now and get the items you may need and be fully prepared for the upcoming changes.

Please note, both us and the courier company is under heavy work load during this time, please make sure you understand the following workflow before you query about your parcel.

1: Customer makes an order
2: We print shipping ticket and invoice (Customer gets notified of tracking number)
3: We pack the parcel and book for pick up
4: Parcel gets picked up by courier van and gets scanned (Tracking number becomes active)
5: Parcel arrives at sorting depot
6: Parcel arrives at local depot
7: Parcel picked up by delivery van.
8: Delivery attempt

Due to limited number of staff working, we estimate there is a 1~2 working day delay from step (1) to step (4), please make sure you understand this before you purchase. 

Tracking number is only active when parcel is picked up at step (4), so please allow 2 working days before you query about your tracking number with us.

Please use the tracking link sent to you to track your order, as that is what we do when you query about your order, and trust us we'd would rather be packing parcels and get them out the door for everyone.

To help us get your parcel sooner, please double check your shipping address is filled correctly and not autofilled, we have received many shipping address that are missing the street details.
The same goes for you email address, please make sure you double check it before hitting submit.

Stay Safe, Kia Kaha
Team @ NZ Elite

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Easter Holiday Break 2020


Easter Break is from 09/04 ~ 13/04
Any orders made during time will be shipped on Tuesday 14th of April.
We understand the urgency for you to get your supplies, however we are working around the courier companies.
STAY SAFE
KIA KAHA

During the Easter holiday period we will throw in a pack of Terra Anti-Bacterial for any orders over $80.



Anti-bacterial Wipes
KEEPING YOUR FAMILY SAFE FROM GERMS AND BACTERIA

Ideal for use on food preparation surfaces, equipment and toys
Prevent cross-infection in public facilities

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COVID-19發貨更新(第4級)

親愛的客戶,

隨著3月25日(星期三)午夜將國家COVID-19警報級別提高到四級,新西蘭只有基本服務處於開放狀態。

我們在全國范圍內為個人和重要企業提供基本的健康和衛生產品,但我們決定關閉倉庫以減少病毒的傳播,但是我們有1名員工自願在家工作,繼續提供我們的服務。產品給那些需要它們的人。
隨著運輸時間的增加,我們的在線平台仍然開放。

請注意,在這段時間內,我們和快遞公司的工作量都很重,在查詢包裹之前,請確保您了解以下工作流程。

1:客戶下訂單
2:我們打印貨運單和發票(客戶將收到跟踪編號的通知)
3:我們打包包裹並預訂取貨
4:包裹被快遞車撿起並被掃描(跟踪號生效)
5:包裹到達分揀站
6:包裹到達當地倉庫
7:包裹被送貨車接走。
8:交付嘗試

由於工作人員數量有限,我們估計從步驟(1)到步驟(4)會有1〜2天的延遲,請確保在購買前了解此事。

僅在步驟(4)提取包裹時,追踪號才處於活動狀態 ,因此請在2個工作日內與我們查詢您的追踪號。

請使用發送給您的跟踪號碼來跟踪您的訂單,因為這是我們在查詢訂單時所做的事情,並且請相信我們,我們寧願包裝包裹並將其分發給所有人。

為了幫助我們及早收到您的包裹,請  再確認一次  您的送貨地址填寫正確,並且  未自動填充 ,我們收到了許多缺少街道詳細信息的送貨地址。
您的電子郵件地址也是如此,請確保在點擊“提交”之前仔細檢查它。

謝謝
新西蘭精英隊

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COVID-19發貨更新(第3級)

親愛的客戶,

我們正在與我們的運輸合作夥伴合作,以確保運輸服務在不確定的時間內繼續運行。

當前狀態是快遞服務將一直持續到另行通知,下一次更新最可能是在48小時內達到第4級時,我們將在收到更新後立即更新我們的網站。

請注意,我們和快遞公司的工作量都很重,在查詢包裹之前,請確保您了解以下工作流程。

1:客戶下訂單
2:我們打印貨運單和發票(客戶將收到跟踪編號的通知)
3:我們打包包裹
4:包裹被快遞車撿起並被掃描(跟踪號生效)
5:包裹到達分揀站
6:包裹到達當地倉庫
7:包裹被送貨車接走。
8:交付嘗試

在此階段,由於需求量大,從步驟(1)到步驟(3)會有1〜2天的延遲,請確保在購買前了解此內容。

跟踪號僅在步驟(4)提取包裹時才有效 ,因此請在1到2個工作日內與我們查詢您的跟踪號。

請使用發送給您的跟踪號碼來跟踪您的訂單,因為這是我們在查詢訂單時所做的事情,並且請相信我們,我們寧願包裝包裹並將其分發給所有人。

為幫助我們及早收到包裹,請仔細檢查您的送貨地址是否正確填寫而不是自動填寫,我們收到了很多缺少街道詳細信息的送貨地址。
您的電子郵件地址也是如此,請確保在點擊“提交”之前仔細檢查它。

謝謝
新西蘭精英隊

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