Shipping Update 16 April 2020

Dear Customers,
 
With COVID-19 lockdown alert level changes coming, we are seeing a huge increase in the packages sent across the nation, our shipping partner Post Haste have updated their service standard as detailed in the message below:
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As essential supplier of services through the COVID-19 Level 4 government lockdown across New Zealand, Post Haste Couriers have continued to operate and deliver freight on behalf of businesses that are open to trade as designated by the government.
 
Our delivery priority in order of importance through the lockdown has been, and will continue to be, medical, pharmaceutical and educational. All other freight will be delivered as and when resource and time allows. 
 
Staffing and courier levels across the country are not at full strength, as a significant number of our people have elected to take self-isolation through the lockdown. As such we will take additional time to deliver the volume of freight that we are receiving that is not considered top priority and as a consequence response to queries will also be delayed. 
 
With this in mind please allow up to 4-5 days delivery time for goods being delivered to residential addresses. We will do all we can to minimise any delays from the date of dispatch. 
 
Thank you for your patience and understanding as we are doing all we can to manage what are challenging times, we will do all we can to assist in any way possible. We would also respectfully ask that you refrain from ringing our call centres to ascertain an update on a delivery, as we are operating with skeleton staff and we need to manage our priority customers in the first instance. 
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Our experience so far during lockdown after we dispatch are as follows:
Auckland: 2-3 working days
North Island: 3-5 working days
South Island: 4-5 working days
Rural Delivery: This depends on the local rural delivery agent, but do expect additional time for delivery.

We'd like to ask you to plan ahead now and get the items you may need and be fully prepared for the upcoming changes.

Please note, both us and the courier company is under heavy work load during this time, please make sure you understand the following workflow before you query about your parcel.

1: Customer makes an order
2: We print shipping ticket and invoice (Customer gets notified of tracking number)
3: We pack the parcel and book for pick up
4: Parcel gets picked up by courier van and gets scanned (Tracking number becomes active)
5: Parcel arrives at sorting depot
6: Parcel arrives at local depot
7: Parcel picked up by delivery van.
8: Delivery attempt

Due to limited number of staff working, we estimate there is a 1~2 working day delay from step (1) to step (4), please make sure you understand this before you purchase. 

Tracking number is only active when parcel is picked up at step (4), so please allow 2 working days before you query about your tracking number with us.

Please use the tracking link sent to you to track your order, as that is what we do when you query about your order, and trust us we'd would rather be packing parcels and get them out the door for everyone.

To help us get your parcel sooner, please double check your shipping address is filled correctly and not autofilled, we have received many shipping address that are missing the street details.
The same goes for you email address, please make sure you double check it before hitting submit.

Stay Safe, Kia Kaha
Team @ NZ Elite

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Easter Holiday Break 2020


Easter Break is from 09/04 ~ 13/04
Any orders made during time will be shipped on Tuesday 14th of April.
We understand the urgency for you to get your supplies, however we are working around the courier companies.
STAY SAFE
KIA KAHA

During the Easter holiday period we will throw in a pack of Terra Anti-Bacterial for any orders over $80.



Anti-bacterial Wipes
KEEPING YOUR FAMILY SAFE FROM GERMS AND BACTERIA

Ideal for use on food preparation surfaces, equipment and toys
Prevent cross-infection in public facilities

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COVID-19发货更新(第4级)

亲爱的客户,

随着3月25日(星期三)午夜将国家COVID-19警报级别提高到四级,新西兰可能只保留基本服务。

我们在全国范围内为个人和重要企业提供基本的健康和卫生产品,但我们决定关闭仓库以减少病毒的传播,但是我们有1名员工自愿在家工作,继续提供我们的服务。产品给那些需要它们的人。
随着运输时间的增加,我们的在线平台仍然开放。

请注意,在这段时间内,我们和快递公司的工作量都很重,在查询包裹之前,请确保您了解以下工作流程。

1:客户下订单
2:我们打印货运单和发票(客户将收到跟踪编号的通知)
3:我们打包包裹并预订取货
4:包裹被快递面包车捡起并被扫描(跟踪号生效)
5:包裹到达分拣站
6:包裹到达当地仓库
7:包裹被送货车接走。
8:交付尝试

由于工作人员数量有限,我们估计从步骤(1)到步骤(4)会有1〜2天的延迟,请确保在购买前了解此事。

仅在步骤(4)提取包裹时,追踪号才处于活动状态 ,因此请在2个工作日内与我们查询您的追踪号。

请使用发送给您的跟踪号码来跟踪您的订单,因为这是我们在查询订单时所做的事情,请相信我们,我们宁愿包装包裹并将其分发给所有人。

为了帮助我们及早收到您的包裹,请  再检查一遍  您的送货地址填写正确,并且  未自动填充 ,我们收到了许多缺少街道详细信息的送货地址。
您的电子邮件地址也一样,请确保在点击“提交”之前仔细检查。

谢谢
新西兰精英队

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COVID-19发货更新(第3级)

亲爱的客户,

我们正在与我们的运输合作伙伴合作,以确保运输服务在不确定的时间内继续运行。

目前的状态是快递服务将一直持续到另行通知,下一次更新最可能是在48小时内达到第4级时,我们将在收到更新后立即更新我们的网站。

请注意,我们和快递公司的工作量都很重,在查询包裹之前,请确保您了解以下工作流程。

1:客户下订单
2:我们打印货运单和发票(客户将收到跟踪编号的通知)
3:我们打包包裹
4:包裹被快递面包车捡起并被扫描(跟踪号生效)
5:包裹到达分拣站
6:包裹到达当地仓库
7:包裹被送货车接走。
8:交付尝试

由于需求量大,在此阶段从步骤(1)到步骤(3)会有1〜2天的延迟,请确保在购买前了解此内容。

跟踪号码仅在步骤(4)提取包裹时才处于活动状态 ,因此请在1到2个工作日内与我们查询您的跟踪号码。

请使用发送给您的跟踪号码来跟踪您的订单,因为这是我们在查询订单时所做的事情,请相信我们,我们宁愿包装包裹并将其分发给所有人。

为帮助我们及早收到包裹,请仔细检查您的送货地址是否正确填写,而不是自动填写,我们收到的很多送货地址都缺少街道详细信息。
您的电子邮件地址也一样,请确保在点击“提交”之前仔细检查。

谢谢
新西兰精英队

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