With the national COVID-19 alert level raising at Level Four at midnight on Wednesday, 25th March, only essential services may remain open in New Zealand.
We provide essential health and hygiene products around the country to individuals and essential businesses, but we have decided to shut down our warehouse to help reduce the spread of the virus, however we have 1 staff who has volunteered to work from home to continue providing our products to those who needs them.
Our online platform will still be open for orders with increased shipping time.
Please note, both us and the courier company is under heavy work load during this time, please make sure you understand the following workflow before you query about your parcel.
1: Customer makes an order
2: We print shipping ticket and invoice (Customer gets notified of tracking number)
3: We pack the parcel and book for pick up
4: Parcel gets picked up by courier van and gets scanned (Tracking number becomes active)
5: Parcel arrives at sorting depot
6: Parcel arrives at local depot
7: Parcel picked up by delivery van.
8: Delivery attempt
Due to limited number of staff working, we estimate there is a 1~2 day delay from step (1) to step (4), please make sure you understand this before you purchase.
Tracking number is only active when parcel is picked up at step (4), so please allow 2 working days before you query about your tracking number with us.
Please use the tracking number sent to you to track your order, as that is what we do when you query about your order, and trust us we'd would rather be packing parcels and get them out the door for everyone.
To help us get your parcel sooner, please double check your shipping address is filled correctly and not autofilled, we have received many shipping address that are missing the street details.
The same goes for you email address, please make sure you double check it before hitting submit.
Team @ NZ Elite