Shipping Update 16 April 2020

Dear Customers,
 
With COVID-19 lockdown alert level changes coming, we are seeing a huge increase in the packages sent across the nation, our shipping partner Post Haste have updated their service standard as detailed in the message below:
-----
 
As essential supplier of services through the COVID-19 Level 4 government lockdown across New Zealand, Post Haste Couriers have continued to operate and deliver freight on behalf of businesses that are open to trade as designated by the government.
 
Our delivery priority in order of importance through the lockdown has been, and will continue to be, medical, pharmaceutical and educational. All other freight will be delivered as and when resource and time allows. 
 
Staffing and courier levels across the country are not at full strength, as a significant number of our people have elected to take self-isolation through the lockdown. As such we will take additional time to deliver the volume of freight that we are receiving that is not considered top priority and as a consequence response to queries will also be delayed. 
 
With this in mind please allow up to 4-5 days delivery time for goods being delivered to residential addresses. We will do all we can to minimise any delays from the date of dispatch. 
 
Thank you for your patience and understanding as we are doing all we can to manage what are challenging times, we will do all we can to assist in any way possible. We would also respectfully ask that you refrain from ringing our call centres to ascertain an update on a delivery, as we are operating with skeleton staff and we need to manage our priority customers in the first instance. 
-----
 
 
Our experience so far during lockdown after we dispatch are as follows:
Auckland: 2-3 working days
North Island: 3-5 working days
South Island: 4-5 working days
Rural Delivery: This depends on the local rural delivery agent, but do expect additional time for delivery.

We'd like to ask you to plan ahead now and get the items you may need and be fully prepared for the upcoming changes.

Please note, both us and the courier company is under heavy work load during this time, please make sure you understand the following workflow before you query about your parcel.

1: Customer makes an order
2: We print shipping ticket and invoice (Customer gets notified of tracking number)
3: We pack the parcel and book for pick up
4: Parcel gets picked up by courier van and gets scanned (Tracking number becomes active)
5: Parcel arrives at sorting depot
6: Parcel arrives at local depot
7: Parcel picked up by delivery van.
8: Delivery attempt

Due to limited number of staff working, we estimate there is a 1~2 working day delay from step (1) to step (4), please make sure you understand this before you purchase. 

Tracking number is only active when parcel is picked up at step (4), so please allow 2 working days before you query about your tracking number with us.

Please use the tracking link sent to you to track your order, as that is what we do when you query about your order, and trust us we'd would rather be packing parcels and get them out the door for everyone.

To help us get your parcel sooner, please double check your shipping address is filled correctly and not autofilled, we have received many shipping address that are missing the street details.
The same goes for you email address, please make sure you double check it before hitting submit.

Stay Safe, Kia Kaha
Team @ NZ Elite

Read more →

Easter Holiday Break 2020


Easter Break is from 09/04 ~ 13/04
Any orders made during time will be shipped on Tuesday 14th of April.
We understand the urgency for you to get your supplies, however we are working around the courier companies.
STAY SAFE
KIA KAHA

During the Easter holiday period we will throw in a pack of Terra Anti-Bacterial for any orders over $80.



Anti-bacterial Wipes
KEEPING YOUR FAMILY SAFE FROM GERMS AND BACTERIA

Ideal for use on food preparation surfaces, equipment and toys
Prevent cross-infection in public facilities

Read more →

COVID-19 Shipping Update (Level 4)

Dear Customers,

With the national COVID-19 alert level raising at Level Four at midnight on Wednesday, 25th March, only essential services may remain open in New Zealand.

We provide essential health and hygiene products around the country to individuals and essential businesses, but we have decided to shut down our warehouse to help reduce the spread of the virus, however we have 1 staff who has volunteered to work from home to continue providing our products to those who needs them.
Our online platform will still be open for orders with increased shipping time.

Please note, both us and the courier company is under heavy work load during this time, please make sure you understand the following workflow before you query about your parcel.

1: Customer makes an order
2: We print shipping ticket and invoice (Customer gets notified of tracking number)
3: We pack the parcel and book for pick up
4: Parcel gets picked up by courier van and gets scanned (Tracking number becomes active)
5: Parcel arrives at sorting depot
6: Parcel arrives at local depot
7: Parcel picked up by delivery van.
8: Delivery attempt

Due to limited number of staff working, we estimate there is a 1~2 day delay from step (1) to step (4), please make sure you understand this before you purchase. 

Tracking number is only active when parcel is picked up at step (4), so please allow 2 working days before you query about your tracking number with us.

Please use the tracking number sent to you to track your order, as that is what we do when you query about your order, and trust us we'd would rather be packing parcels and get them out the door for everyone.

To help us get your parcel sooner, please double check your shipping address is filled correctly and not autofilled, we have received many shipping address that are missing the street details.
The same goes for you email address, please make sure you double check it before hitting submit.

Thank you
Team @ NZ Elite

 

 

 

Read more →

COVID-19 Shipping Update (Level 3)

Dear Customers,

We are working with our shipping partner to ensure that the shipping service continues to run during this uncertain time.

The current status is that courier service will keep going until further notice, the next update would most like be when we hit level 4 in 48hrs, we will update our website as soon as we receive updates. 

Please note, both us and the courier company is under heavy work load, please make sure you understand the following workflow before you query about your parcel.

1: Customer makes an order
2: We print shipping ticket and invoice (Customer gets notified of tracking number)
3: We pack the parcel
4: Parcel gets picked up by courier van and gets scanned (Tracking number becomes active)
5: Parcel arrives at sorting depot
6: Parcel arrives at local depot
7: Parcel picked up by delivery van.
8: Delivery attempt

At this stage there 1~2 day delay from step (1) to step (3) due to large demand, please make sure you understand this before you purchase. 

Tracking number is only active when parcel is picked up at step (4), so please allow 1~2 working days before you query about your tracking number with us.

Please use the tracking number sent to you to track your order, as that is what we do when you query about your order, and trust us we'd would rather be packing parcels and get them out the door for everyone.

To help us get your parcel sooner, please double check your shipping address is filled correctly and not autofilled, we have received many shipping address that are missing the street details.
The same goes for you email address, please make sure you double check it before hitting submit.

Thank you
Team @ NZ Elite

 

 

 

Read more →